Privacy Policy

Effective Date: May 1, 2025 This Privacy Policy applies to https://www.grsupdown.com, owned and operated by Baliga Investments Pvt. Ltd., a company registered under the Companies Act, 2013, with its registered office at “PRABHU NIVAS”, #2664/1A, D-52/A, First Floor, 3rd Main Road, V.V. Mohalla, Mysuru – 570 002, India. By using our website, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and technical information:

Contact Information: Name, email, phone number, address, PIN code, country, IP address.
Billing Information: Billing name, billing address, and payment method. We do not collect or store credit/debit card numbers. All transactions are handled securely by our payment partners (Razorpay and PayU).
Event or Purchase Information: Tickets purchased, event interests, and related preferences.
User-Generated Content: Feedback, reviews, or comments submitted on the website or our social media pages.
Technical Data: Browser type, OS, referring URL, time spent on the site, and page interactions.
Tracking Information: We use analytics tools like Google Analytics, Facebook Pixel, and Hotjar to collect anonymous usage data for performance and marketing analysis.

2. How We Collect Your Information

Directly from you when you fill out forms, make purchases, or contact us.
Automatically through cookies and similar technologies.
From third-party platforms if you interact with our social media or chatbots.

3. How We Use Your Information

We use your information to:

Confirm bookings and process transactions.
Send you transactional emails or messages.
Provide customer support and respond to your inquiries.
Improve our website, services, and user experience.
Send marketing communications, special offers, and event reminders (via Interakt and WhatsApp Cloud API).
Ensure website and data security.
Comply with legal obligations.

4. Sharing of Information

We may share your information with:

Payment providers (e.g., Razorpay, PayU) to process transactions.
Messaging platforms (e.g., WhatsApp Cloud API, Interakt) to send updates and marketing content.
Service providers who help us manage analytics, website operations, or customer communication.
Government authorities or regulators if required by law.
Event organizers for verification and fulfillment purposes.

We do not sell your data to third parties.

5. Data Retention

We retain your data indefinitely unless you request deletion. This helps us provide historical records, customer service, and promotional benefits.

6. Data Deletion Requests

You may request the deletion of your data by contacting: Mr. Balakrishna Kini GRS UpDown Museum Off KRS Road, Metagalli, Mysuru – 570 016 Phone: +91-99861 04646 Email: bk@grsfantasypark.com

7. Your Choices

You can opt out of marketing messages by writing to us at bk@grsfantasypark.com.
Transactional messages related to purchases will still be sent even if you opt out of promotions.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of such third-party sites. Please review their respective policies.

9. Security

We implement reasonable technical and organizational measures to protect your personal data. However, no online platform is 100% secure, and you use our website at your own risk.

10. Policy Updates

This Privacy Policy may be updated occasionally. Any material changes will be posted on this page. Your continued use of the site constitutes your agreement to the updated terms.